Terms and Conditions

THESE ‘TERMS & CONDITIONS’ MAY VARY FROM TIME TO TIME. PLEASE MAKE SURE YOU REVIEW THEM REGULARLY – CURRENT TERMS FROM April 2018.

Kiss My Fairy is operated by Kiss My Fairy SL, a Spanish company B16517849, registered at Avda Dr Fleming, 9 San Antonio, Balears 07820.

Shipping

UK Shipping –
• In the UK we use the Royal Mail for deliveries.
• Orders dispatches by the Royal Mail are NOT tracked.
• Standard delivery – all orders will be prepared and dispatched as quickly as possible (Monday – Friday ), which means that you should receive your order within 5 working days from the date it was dispatched, including on a Saturday.
• £3.50 for 5 working day delivery .
• We will try our best to make sure that all delivery times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
• If your order is not received within 5 working days from the date of dispatch, please email us at info@kissmyfairy.com

European Shipping –
• We ship from Ibiza to all European countries via www.correos.es ( Spanish postal service).
• Please allow a maximum of 15 days for delivery .
• Please contact us at info@kissmyfairy.com, if you do not receive your order 15 days after it is dispatched.
• Standard orders are NOT tracked.

Returns Procedure

If the goods are to be rejected, the Customer shall comply with the return procedure by emailing Kiss My Fairy (info@kissmyfairy.com) to notify their intention to return any goods.

In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund within 30 days of the date of delivery of the products. The Customer must notify Kiss My Fairy within 30 days of delivery and return the product before the refund can be issued.
We will examine the returned product and will notify you within 14 days if you are entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial refund (full refund of the goods less any postage costs). We must be informed of your want to return within 14 days of the postage date.

The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and any free gifts/samples received. It is the Customer’s responsibility to take reasonable care of the products until there return to Kiss My Fairy. Kiss My Fairy will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the Customer’s returned products.

Shop appointments

Deposit payments are non refundable. We understand your plans might change so please give us 48 hours notice if you’d like a different appointment time, a change of service or a change to your party size. We do get busy so we need plenty of notice to accommodate your requirements.

If you have booked in for a hair up please wash your hair the night before and have dry hair for your appointment. We need the hair not to be greasy or to soft and silky. If you arrive with wet hair you will be charged half the fee of a blow dry on top of your hair up.

Our team are quite often booked with other clients after your appointments so please be arrive promptly for your appointment.

Please be aware ocean beach discount vouchers are for use in our shop only. They can not be used for mobile bookings or inside the beach club. Please inform us when you pay your deposit if you have a voucher to use and present it on the day of your appointment.
Mobile appointments

For mobile appointments we require payment in full one week before the appointment date please.
If you need to make a cancellation please do this prior to paying in full.
We value our make up and hair artists time so please understand we don’t accept cancellations for mobile appointments after payment has been made in full.
Please be aware we will need space by plug sockets in your holiday home and with good natural light to set up.
If you have booked in for a blow dry then please be ready for your appointment with your hair washed and left wet.
If you have booked in for a hair up please wash your hair the night before and have dry hair for your appointment. We need the hair not to be greasy or to soft and silky. If your hair is wet and you have a hair up or dry styling appointment you will be charged half the fee of a blow dry on top of your hair up/dry styling.
Our team are quite often booked with other clients after your appointments so please be ready for your appointment to start at the booked time.

Please be aware ocean beach discount vouchers are for use in our shop only. They can not be used for mobile bookings or inside the beach club. Please inform us when you pay your deposit if you have a voucher to use and present it on the day of your appointment.
Privacy Policy

Kiss My Fairy may ask you to provide certain information when you use the Website. You will know Kiss My Fairy is collecting information for future use because the web page will contain a link to this privacy policy.

The information collected may include:
Name
Address
Email address
Contact number

Kiss My Fairy may:

Send information to you which we think may be of interest to you like surveys and offers. Provide information relating to you or others if you indicate that you want to receive marketing material or similar communications. Provide other companies, such as advertisers, with statistical information about our customers, but we will not provide them with information which can be used to identify any individual customer. Use the information to customise the Website according to your interests.

While we endeavour to ensure that the contents of the site are accurate, errors or omissions may occur and we do not accept any liability in respect of them. Any links provided on the site are provided for your convenience – their inclusion does not imply any approval or endorsement by us. We have no control over these sites and accept no responsibility or liability in respect of them.
Any information passed through to Kiss My Fairy is managed in accordance with the Data Protection Act 1998 and is passed through an HTTP secure platform.

Credit card details are not retained online. The only information stored is a customer’s transaction history, name, address, phone number & e-mail address.
By submitting your email address in connection with the order/purchase process, you agree that we may use your email address to contact you for matters regarding your order and other promotional activity. If you wish to cancel your subscription to Kiss My Fairy mailings, you can do so at any time by scrolling to the bottom of the email and clicking on the unsubscribe link. Alternatively, email info@kissmyfairy.com with a request to be removed.

Removal from our records

You may at any time ask us to remove your personal details from our records by sending an email to info@kissmyfairy.com.

Modifications to the service and prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Reviews

Whenever you submit a review you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable.
This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, and you indemnify us for any breach of these warranties.
Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.
We have the right to remove any material or posting you make on the Website if, in our opinion, such material does not comply with the content standards set out above.